Privacy Policy

Who We Are

Tactical Physiotherapy PLLC ("Tactical Physio," "we," "us") provides continuing education for licensed healthcare clinicians, including live dry needling courses and online course content. Our office is located at 4676 32nd Ave Suite C, Hudsonville, MI 49426. This policy describes what information we collect through tacticalphysio.com and our related forms and services, how we use it, and the choices you have.

Information We Collect

• Information you provide. When you register for a course, contact us, subscribe to The Briefing newsletter, enter a giveaway, or complete a pre-course or session form, we collect information such as your name, email address, phone number, professional credentials, license information, and payment details.
• Information collected automatically. Like most websites, we use cookies and analytics tools that collect standard technical information such as browser type, pages visited, and how you found our site.

How We Use Your Information

• To process course registrations, payments, refunds, and transfers
• To deliver online course content and communicate about courses you are registered for
• To respond to inquiries you send us
• To send educational content, course updates, events, newsletters, and other relevant information when you have opted in
• To administer giveaways and promotions you enter
• To improve our website, courses, and services

Text Messaging (SMS)

If you provide your phone number and consent to receive text messages, we may send you messages related to your inquiry, registration, course logistics, and educational updates. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.

How We Share Information

We do not sell your personal information. We share information only with service providers who help us operate, including:

• Our customer communication and marketing platform (LeadConnector / HighLevel), which powers our forms, email, and text messaging
• Our online course platform (Pathwright), which hosts course content and registration
• Payment processors that handle transactions
• Form and survey tools (such as Microsoft Forms and Google Forms) used for giveaways and pre-course questionnaires
• Website analytics providers

These providers process information on our behalf and are not permitted to use it for their own marketing. We may also disclose information if required by law.

Email Communications and Opt-Out

Marketing emails from us include an unsubscribe link. Unsubscribing from marketing does not affect transactional messages we need to send you about a course you are registered for, such as schedule details or policy notices.

Data Retention and Security

We keep personal information for as long as needed for the purposes described above, including course records, legal, and accounting requirements. We use reasonable administrative and technical safeguards, and our service providers maintain their own security programs. No method of transmission or storage is completely secure.

Your Choices and Rights

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. Depending on where you live, you may have additional rights under state privacy laws, and we will honor applicable requests.

Children

Our website and courses are intended for licensed professionals and adults. We do not knowingly collect information from anyone under 18.

Changes to This Policy

If we make material changes to this policy, we will update the effective date above and post the revised policy on this page.